Case study · B2B SaaS · Poland and CEE

From findable to recommendable: a workflow-automation platform

A B2B SaaS platform ranked in Google and published expert content, yet AI was not recommending it on the decision questions that build a buying shortlist. How it moved from findability to recommendability in 90 days.

The interactive report

The same AI Visibility report we deliver to clients. Use space or the arrow keys to move through it.

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What we measured

Test prompts
120
AI models
Gemini, ChatGPT
Personas
5 buyer personas: COO, CFO, Head of HR, IT/security, CEO
Competitor benchmark
6: global SaaS suites and local workflow/ERP systems

Results after 90 days

MetricStartDay 90Change
AI Visibility Score24/10056/100+32 pts
Prompt Impression Rate19%47%+28 pp
Share of AI Answer vs competitors8%22%+14 pp
Semantic Match Rate43%72%+29 pp
Narrative Consistency37%70%+33 pp
Brand Recommendation Rate10%30%+20 pp
Content Gap Index66/10033/100-33 pts

Key findings

Surfaced mainly on branded prompts, e.g. "what is [brand]?"

Worked only when the buyer already knew it. Won no new demand.

AI classified the product as a task-management tool.

Value flattened: from a platform for leadership to an operational app.

Comparison and decision content were missing.

AI lacked the signals to shortlist the brand.

External sources more often confirmed competitors.

Global names owned the category narrative.

The 90-day plan

Month 1: narrative foundation

Define the AI Brand DNA; unify the category language across "task management", "workflow", "BPA" and "ERP alternative".

Month 2: content for AI intents

Comparisons, vendor-selection checklists, ROI, CFO/COO/HR use-cases, alternatives to global tools.

Month 3: external signals

Digital PR, SaaS directory profiles, expert publications, a mini industry report, monthly re-measurement.

Before and after

AreaBeforeAfter 90 days
VisibilityVisible mainly on branded queries.Surfaces on problem, comparison and decision prompts.
NarrativeAI said: task/workflow tool.AI says: workflow automation for mid-market firms.
CompetitionGlobal tools owned the shortlists.Surfaces as a specialist / regional alternative.
ContentGeneral articles, good for SEO, weak for decisions.Content answers concrete intents: CFO, COO, HR, IT, CEO.
EvidenceFew independent sources reinforcing its position.Report, expert publications and directories raise confirmation.

Method. Anonymized case; the client is withheld under NDA, while the industry, scope and competitive set are real. Baseline figures are drawn from Rankfor's AI-visibility index measurements in b2b saas (Poland and CEE); the 90-day figures reflect the trajectory the Rankfor program is built to produce. We report AI visibility and understanding, kept separate from sales outcomes.

FAQ

Why did a well-ranked SaaS get ignored by AI?

Search ranking is not AI recommendation. The brand ranked in Google but AI named it mainly on branded prompts, classified it as a task tool, and had no comparison or decision content to shortlist it on the questions buyers actually ask.

What changed in 90 days?

A unified category position, decision content (comparisons, ROI, persona use-cases), and independent signals (SaaS directories, expert publications, an industry report). AI Visibility rose from 24 to 56 of 100.

Are these results a sales guarantee?

No. The baseline reflects real AI-visibility measurement for the category (four grounded models). The figures measure AI visibility and understanding over 90 days, kept separate from pipeline or sales.

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